Refund Policy

Last Updated: June 2026

At Funky Web Facades, we are committed to providing high-quality digital services and maintaining transparency with our clients. This Refund Policy outlines the circumstances under which refunds may or may not be issued.

1. Website Design & Development Services

Website design and development projects are custom-made services that require significant time, planning, and resources.

Any deposit or payment made towards a website project covers work, time, and resources already invested.
If a project has been completed and handed over to the client, all payments made for the creation of the website are strictly non-refundable.
Once the website has been delivered, approved, or access has been transferred to the client, the project is considered complete.
Refunds will not be issued because the client changes their mind, no longer requires the website, or decides not to use the website after completion.

2. Project Cancellation Before Completion

If a client cancels a project before completion, any work already completed will be billed accordingly.
Any deposit or payments already made may be partially refundable only at the sole discretion of Funky Web Facades, after deducting costs for work completed and expenses incurred.
If the amount of work completed exceeds the payments already received, the client remains liable for the outstanding balance.

3. Monthly Website Maintenance Services

Website maintenance services operate on a month-to-month basis and may include updates, backups, monitoring, content changes, and technical support.

Clients may cancel their maintenance plan at any time.
Cancellation will stop future billing from the next billing cycle.
Payments already made for the current month are non-refundable once maintenance services for that month have commenced.
No cancellation fees apply to monthly maintenance services.

4. Hosting & Third-Party Services

Payments made for domains, hosting, plugins, software licences, advertising spend, or other third-party services are generally non-refundable.
Any refund requests relating to third-party services are subject to the refund policies of those providers.

5. Graphic Design & Branding Services

Payments for logo design, branding, graphic design, posters, flyers, business cards, QR code design, embroidery, and other creative services are non-refundable once work has commenced.
Final approved designs that have been delivered to the client are strictly non-refundable.

6. Digital Marketing & Advertising Services

Management fees for Meta Ads and social media services are non-refundable once services have commenced.
Advertising budgets paid directly to Meta or other platforms are subject to the policies of those platforms and cannot be refunded by Funky Web Facades.

7. Chargebacks & Payment Disputes

By purchasing our services, you agree to contact us directly to resolve any concerns before initiating a chargeback or payment dispute.

Submitting a chargeback after receiving completed work or after a website has been handed over may be considered a breach of these terms.
We reserve the right to provide all relevant documentation, communications, invoices, and proof of work to dispute unjustified chargebacks.